Ministry of the interior of the Czech Republic  


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Ministry of Interior information hotline


Please only turn to this Infoline after you have visited our website and were not able to find what you were looking for!
You can find substantial amount of answers to your questions on our website:


When to TURN to the Infoline?

  • If you have a general question regarding immigration issues.
  • If you have questions regarding application requirements.
  • If you are not sure how to proceed in residence matters or which of our offices to visit.

What information will the Infoline NOT provide you with?

  • INFOLINE DOES NOT PROVIDE INFORMATION ABOUT STATUS OF YOUR APPLICATION. You will access the list of all approved applications for temporary, long-term and permanent residencies including extensions of the first two to a specific date, listed by receipt number and newly extension of the long-term visa (visa for over 90 days) here.

  • INFOLINE IS NOT ABLE TO PROVIDE YOU MORE INFORMATION ABOUT FOREIGNERS RESERVATION SYSTEM. It is not possible to change or cancel the ordering date via general information line of Ministry of Interior. You will find all relevant information here:
    Rules for telephone appointments and information provision (pdf, 40 kB)

  • INFOLINE IS NOT ABLE TO ORDER YOU. YOU CAN BE ORDERED ONLY BY PHONE. It is not possible to change or cancel the ordering date via general information line of Ministry of Interior. Here you will find contacts on relevant office.

  • Do not leave messages for a particular person who signed a document you received. Follow the instructions stated in the document! If you received a call from administrative authority, you should proceed due to information in the call.

  • Do not request that the Infoline confirm the correctness of any document. The Infoline staff has no competences to guarantee the document is correct. They can only provide general or additional information.

  • Do not report any changes regarding your residence to the Infoline. You must report any changes in a manner stipulated by law.

  • Do not request a legal analysis (legal provisions, regulations, interpretation of an act section) or a legal statement. If this is what you require, you must ask for it by mail, through a data box or in an email equipped with an authorized electronic signature.

What are the RULES for communicating with the Infoline?

  • We urge you to follow the basics of ethics and polite social habits in inter-personal communication with the Infoline. In case you disrespect this rule, the Infoline reserves the right to end any communication with you.

  • General information line communicates in Czech language only.

  • Inquiries that are fully incomprehensible and do not contain any visible questions will remain unanswered.

  • If your inquiry is of complex legal nature or requires a complex legal solution or even assistance, please contact an organization providing complex counseling (Centers for Support of Integration of ForeignersNGO or attorney).

  • General information line does not arrange the presence of an interpreter for example for interrogation.

  • If you wish to file a complaint about a particular situation or activity related to the Department of Migration and Asylum Policy of the MOI, please use the Department´s contact details.

  • If you wish to report a criminal activity of a foreigner, please contact the Foreign Police.

  • If you have an inquiry about an appeal, please contact the Administrative Department of the MOI.


Information for citizens of Ukraine hotline
(+420) 974 801 802
Mo - Fr: 8.00 - 18.00

NOTICE: with effect from April 1st, 2023 the telephone line will have new operating hours (Mo - Fr 8.00-16.00).

Ministry of Interior information hotline
(+420) 974 801 801
Mo - Th: 8.00 - 16.00
Fr: 8.00 - 12.00

Download (pdf, 204 kB)


The standpoint which is expressed on the Information line of the Ministry of the Interior has an informative character only. It is based on information given by questioner. Only text of the law or secondary legislation has binding nature.


Department for Asylum and Migration Policy, March 29th, 2023

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